Frequently Asked Questions

You can shop without creating an account. However, register with us and you'll be able to track your orders, review past purchases, save your address and payment details so you can shop even quicker next time, manage your email preferences scheme and get early access to exclusive sale offers and events.

We do our best to ensure that the product descriptions and photographs provided on the website are accurate. However, due to the lighting used in the shoot and your device display, slight color variations are expected. We do not accept responsibility for slight variations in color or style.

We offer Apple Pay, Google Pay, Credit card and Debit card payment options to our customers.

As per UAE Consumer Protection Act, customers in UAE are entitled to a ‘Cooling-Off Period’ of 5 business days after placing an order.

How It Works:

• The Cooling-Off Period begins the first business day after receiving your email order confirmation.
• To cancel, please email us at help@nameh.ae with your order details.
• Cancellation requests must be submitted within the 5-day Cooling-Off Period to be valid.

International Orders:

If you wish to cancel your international order, you must do so within 1 hour of placing it. After this time, your order will be processed and can no longer be cancelled.

NAMEH reserves the right to cancel orders for reasons such as, but not limited to, the item is out of stock, pricing errors, or the credit card payment is declined by the issuing financial institution.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Shipping rates can vary depending on your region and are calculated at checkout.

Ready to wear pieces are dispatched within 2-3 working days. Made to order pieces have an estimated delivery time of 2-3 weeks. We always strive to complete your order as quickly as possible. If your order is ready ahead of schedule, we’ll ship it early and notify you via email with tracking details.

If you have a specific deadline or need your order sooner for a special occasion, please reach out to our customer service team before placing your order. We’ll be happy to check availability and confirm whether we can accommodate your request.

Not at the moment, however we will introduct worldwide shipping soon.

Once your order is shipped you will receive all the tracking information from us by email, which you can use to track your order. You can track your order by logging into your account on the website or by contacting us.

We proudly offer a 100% Quality Guarantee as all orders are handmade and produced specially for you once the order is confirmed. You can make a return request within 3 days of receiving your order. However, returns are only accepted if the item is faulty, damaged, or incorrect. We do not accept returns due to change of mind, including reasons related to size, fit, or personal preference. Please note that we do not offer exchanges currently.

If you receive an item with an issue, please contact us within 3 days of receiving your order with photos and a description of the problem including your order number, and we’ll be happy to assist you. To place a return request email, at help@nameh.ae

If the item is faulty, damaged, or incorrect you can make a return request within 3 days of receiving your order.

• Customers are responsible for all return shipping fees and any customs or import duties incurred during the return process.
• We recommend using a trackable and insured shipping method, as we are not responsible for lost or damaged return shipments.

We want you to love your purchase! If you're not satisfied with your order, you may return eligible items under the guidelines below. Returns are only accepted if the item is faulty, damaged, or incorrect. We do not accept returns due to change of mind, including reasons related to size, fit, or personal preference. Please note that we do not offer exchanges at this time.

If you receive an item with an issue, please contact us within 3 days of receiving your order with photos and a description of the problem, and we’ll be happy to assist you. To place a return request email, at help@nameh.ae

Customized and made-to-measure items are final sale and are not eligible for return.