Shipping policy

How long does it take to dispatch the order?

All orders are dispatched within 2-3 weeks.

What about orders placed on pre-booking or restock?

Pre-booked orders will usually be shipped on or just before the launch date of the collection. Orders placed during restock will be shipped as per the date mentioned on the product page.

Which courier do you use to ship your orders?

We use Aramex as our primary courier to deliver orders within GCC and globally.

How long does it take to deliver my order?

Once your order is dispatched, it takes 2-3 working days for your order to be delivered anywhere in the GCC. International orders are delivered within 5-7 working days after dispatch.

Do I have to pay duties and taxes on my order?

Custom laws vary country to country, so you may be required to pay customs and/or excise duties or other taxes upon delivery in your country. It is at the sole discretion of the Customs Department in your country whether they charge any such duties or taxes on your order. Nameh does not collect any such duty on behalf of any authority and may not be held liable or responsible for any such charges.

How do I track my order?

Once your order is shipped you will receive all the tracking information from us by email, which you can use to track your order. You can track your order by logging into your account on the website or by contacting us.